FAQ
Answers to the questions we hear most often. Can't find what you need? Contact us.
Where is my piece made?
In our own workshop in Vietnam. Tanrove is operated by HTBGroup LLC.
How long until my order arrives?
We craft and pack your piece in 3–5 days. Shipping then takes about 10 days on average, so most orders arrive within 2–3 weeks of being placed.
Is shipping free?
Yes. Standard shipping is free to the United States, Canada and Australia. We currently ship to these three countries only.
Can I return a piece?
Yes, within 21 days of delivery. If your piece arrives damaged, defective or not as ordered, we cover the return shipping. For change-of-mind returns, return shipping is paid by the customer. Custom pieces cannot be returned.
Which currency are prices shown in?
All prices are in US dollars (USD).
How do I track my order?
Once your order ships, we email you a tracking link. You can also sign in to your account and open Orders to see its status.
Can I change or cancel my order?
Contact us as soon as possible. If your piece has not gone into production yet, we will gladly update or cancel the order.
Do you make custom pieces?
Yes. Tell us what you have in mind and we will reply with what is possible, the price and the timing. Custom pieces are made just for you and cannot be returned.