Refund policy

21-day returns

If something isn't right, you can return your piece within 21 days of delivery. Items must be returned unused and in their original condition.

Who pays for return shipping

Damaged, defective or wrong item: we cover the return shipping.
Change of mind: return shipping is paid by the customer.

Non-returnable items

Custom and personalized pieces are made just for you and cannot be returned.

How to start a return

Email us at xxx@gmail.com with your order number and the reason for the return. We will reply with the return address and next steps. Returns sent without contacting us first cannot be accepted.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds go back to your original payment method. Your bank or card issuer may take a few extra days to post the refund.

Damaged or wrong item

Please check your order when it arrives. If it is damaged, defective or not what you ordered, email us within 21 days of delivery with your order number and a photo, and we will make it right.