Shipping policy

Where we ship

We currently ship to the United States, Canada and Australia.

Shipping cost

Standard shipping is free on every order delivered to the United States, Canada and Australia.

Production time

Every Tanrove piece is made to order in our workshop in Vietnam. Please allow 3–5 days for your order to be made, checked and packed.

Delivery time

Once your order leaves the workshop, delivery takes about 10 days on average, so most orders arrive within 2–3 weeks of being placed. Carrier delays and public holidays can occasionally add a few days.

Customs, duties and taxes

Orders shipped to Canada and Australia may be subject to import duties, taxes and carrier brokerage fees. If these charges are collected at checkout, they will not be due at delivery. If they are not collected at checkout, they may be due before or at delivery and are the customer's responsibility.

Tracking

When your order ships, we email you a tracking number so you can follow it to your door.

Address accuracy

Please check your shipping address at checkout. If you spot a mistake, email us at xxx@gmail.com before your order ships and we will update it.

Questions

Write to us at xxx@gmail.com with your order number and we will be happy to help.